1. Exception to the Right of Withdrawal (E-books & Digital Products)

When purchasing digital content that is not supplied on a tangible medium, such as downloadable e-books, MP3 files or videos, delivery begins immediately after purchase.

By placing an order and agreeing to our terms and conditions during the checkout process:

• You expressly consent to the immediate delivery of the digital product.
• You acknowledge that you thereby waive your statutory 14-day right of withdrawal once the download or delivery has begun.

Final Purchase

Once a digital product has been downloaded, received or opened, the purchase is final and no refund or exchange is possible.

2. Exception to the Right of Withdrawal (Live Webinars)

Registrations for live webinars concern services provided on a specific date and at a specific time. The statutory right of withdrawal is excluded in accordance with Article 6:230m(1)(k) of the Dutch Civil Code and Directive 2011/83/EU.

• Participant unable to attend: If you are unable to attend the webinar live, this does not entitle you to cancellation or a refund. If a replay is made available, you will automatically receive access to the recording after the webinar.
• Cancellation or technical problems on our side: If a webinar cannot take place due to an unforeseen technical issue on our side, we will initially offer an alternative date or a replacement recording. If you can demonstrably not attend the alternative date and no replay is available, you are entitled to a full refund of the registration fee.

3. Technical Problems and Defective Files

We make every effort to ensure that your digital purchase is delivered correctly. Should a problem nevertheless occur:

• Damaged or incorrect file: If you are unable to open an e-book or video file due to a technical error, please contact us directly. After verification, we will provide a working replacement file free of charge.
• Persistent technical delivery problems: If a purchased digital product cannot be delivered due to a demonstrable error on our side and we are unable to resolve the issue, you will receive a full refund of the purchase price.

4. Processing of Refunds

If a refund is granted, the amount will be refunded within 14 days via the original payment method used for the purchase.

5. Contact and Complaints

Do you need technical support or have a question about your order?

Please contact us at info@desireevantoor.com, stating your name and order number. We will process your enquiry within 5 working days.